Can I return my order for a refund?
Due to sanitary reasons our products are not returnable, exchangeable, or refundable. All sales are final. Please make sure you have read our Size Guide before making your purchase! Thank you for understanding! If you have any concerns, please contact our support team with the following information and we will try our best to help you out on a case-by-case basis:
Can I cancel my order?
We strive to deliver your product as quickly as possible, so there is only a very small window to cancel your order. If you need to cancel your order, please contact our support team immediately.
How can I track my order?
You will receive a tracking link via email once the order is shipped where you can follow your shipment when your order has been dispatched from our warehouse. We kindly ask for your patience during this time, as our warehouse is working as quickly ...
How will I know my order has shipped?
When you order is shipped you will receive an email with tracking information. Be sure to check spam in case our note falls into the wrong inbox. We are not responsible for stolen packages that have been delivered to the address you provide. If ...
What shall I do if I didn't receive my complete order?
We apologize for the inconvenience! Please contact our support team with the following information: Your order number The issue with your order
Can I change my shipping address once the order is placed?
We usually try to process and ship the order as soon as possible, therefore, please contact our support team immediately.