While we guarantee the quality of our products, we do not offer refunds or returns for items received as Kickstarter or Indiegogo rewards.
Your support of our crowdfunding campaigns has quite literally launched our business and enables us to manufacture our products, gather customer feedback, and continuously improve and develop new offerings. Participating in a crowdfunding campaign means that you support us financially in exchange for a "reward" - the B2 Mask and B2 Filters - which is not a purchase in the traditional sense. We think of our backers as VIP collaborators, and these rewards are tokens of our appreciation for your support of our business.
We appreciate your understanding of our policy and all of the support you've given to our business. If your reward truly offers no value to you, here are a few things that you could do in the spirit of crowdfunding:
- Provide us feedback on sizing and fit. If you are not happy with your B2 Mask because of sizing or fit, please get it touch with us at email@example.com. If you provide specific feedback, we will happily exchange your mask for a different size in the future, for the cost of shipping.
- Make someone's day. There are many happy users of B2 Mask. So if it's not right for you, it could make a great gift for a friend!
- Make your money back. We are happy to confirm that there is very high demand for B2 Masks! You will probably be successful in selling it at or near the retail price.
We appreciate your understanding and your patience as we smooth out the bumps on this exciting journey together! You can always reach out to us at firstname.lastname@example.org and we'd be happy to chat.